While we anticipate your satisfaction with your order, should you need to request a cancellation or change, please contact us by phone within 24 hours of placing your order. Once an order has been processed, cancellation or change is no longer possible.

While we strive for accuracy in all orders, we understand that exceptions may occur. Returns are only accepted for delivered products that are either defective or do not accurately match the product description provided on our website. If you encounter such an issue, please review our detailed returns policy and contact us within 2 days of receiving your order.

Orders containing ready-to-ship items are typically dispatched within 1-2 business days. Custom-made orders require a specific preparation period; please refer to the product details for the estimated preparation time. Following dispatch, please allow 4-8 business days for transit, depending on the delivery location. Please check our shipping & delivery page for more details.

GiftGallery.In is pleased to offer a range of customized gifts. When ordering a custom-made item, certain information, such as names or photographs relevant to the chosen gift, will be necessary for processing. You will be requested to securely submit these details through either WhatsApp or email, based on your convenience.

Yes, you can include a gift message with your order. A field labeled “Order notes (optional)” is available on the checkout page, below the address fields within the billing details section, where you can enter your message. We will ensure your gift message is included with the order during dispatch.

Yes, we are pleased to offer discounts on bulk orders.. To inquire about specific pricing, please submit your requirements through our “Bulk/Corporate inquiry” page, and we will promptly provide you with our best offer.